Acct Prepaid. Account Closed?

Hi beautiful souls – l have been member 4 months please reinstate.
l double paid my account October 29. l was told account would be credited and my next payment due December 24th. 2022.
Paid October 29th, 2022 $43,81 Visa: 5415
Paid October 29th, 2022 $43.81 Visa: 5415.
Jerry’s is heading me. My journey is to him & Facilitator Training. l desperately need my meditations back. please help me. 🙏
Catriona